Hi, I'm
Rehan Shaikh
Customer Success Specialist - CRM
7+
Years Of Experience
25+
Projects Completed
5+
Certifications
My Skill Set
Turning Customer Data into Actionable Insights to Drive Retention and Growth
CRM Analytics & Customer Health Forecasting
Leveraging CRM data to forecast churn and renewals, track customer health scores, and enable proactive success planning.
Customer Success Analytics & Retention Management
Analyzing customer usage, health scores, and feedback in CRM tools to identify risks, improve retention, and drive renewals.
Customer Insights, Reporting & KPI Tracking
Building dashboards to track CSAT, NPS, churn, onboarding progress, and engagement metrics for proactive customer management.
Why Choose Me
My Experience Area
Projects
My Amazing Works
Revenue Insights Automation – Layout Optimization & Sales Analytics
Lifestyle International Pvt. Ltd
Experience
Sales & Marketing Specialist
Bell Canada
Roles & Responsibilities
● Optimized client pricing using SQL analytics, boosting value and sustaining $39.6K monthly retention.
● Integrated KPIs via Power BI and automated workflows, improving account monitoring and increasing adoption by 127%.
Account Specialist
TELUS
Roles & Responsibilities
● Boosted customer activation 37% through segmented engagement analytics and personalized onboarding, enhancing retention and renewals.
● Optimized Salesforce CRM with automated health tracking and intelligent segmentation, improving reporting accuracy and process efficiency by 137%.
Sales Associate
Bell Canada
Roles & Responsibilities
● Applied CRM-based targeting to raise customer acquisition by 23% and exceed regional goals by 12%
● Monitored market trends via Power BI dashboards, driving a 15% uplift in regional brand performance.
Concept Manager
Lifestyle International Pvt. Ltd.
Roles & Responsibilities
● Increased private-label visibility using shopper analytics and layout redesign, driving $32K in incremental sales.
● Managed data workflows for 28-member team, improving customer loyalty and retention scores by 15%.
Assistant Concept Manager
Lifestyle International Pvt. Ltd.
Roles & Responsibilities
● Implemented data-based replenishment models, improving productivity by 18% and sustained sales growth by 10%.
● Created competitive analytics reports guiding inventory and pricing alignment across multiple categories.
Sr. Accounts Executive
Serco Pvt. Ltd. – Client: General Mills
Roles & Responsibilities
● Processed sales transactions via SAP/Oracle maintaining 98% reporting accuracy; automated validations reducing errors by 25%.
● Built Power BI reconciliation reports, cutting approval cycles by 28% and enhancing forecasting precision.
DEGREE
EDUCATION
Postgraduate Diploma: Market Research & Analytics
Jan 2023 – Aug 2023
Postgraduate Diploma: International Business Management
May 2022 – Dec 2022
MBA in Marketing
Jun 2015 – May 2017
Bachelor of Commerce
Jun 2011 – May 2014
Clients Are Satisfied For Our Work, View Feedback
Analytical, Strategic, and Results-Oriented
Regional Territory Manager
Lifestyle International Pvt. Ltd.
A Strategic Analyst with Customer-Centric Vision
Senior Operations Lead
TELUS